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Unit 1 How Does One Become a Secretary?1

Section 1 Being Interviewed1

Section 2 Preparing an Interview4

Section 3 Writing a Cover Letter and a Resume7

Section 4 Getting Some Knowledge of a Secretary10

Unit 2 How Does a Secretary Work in the Office?13

Section 1 Meeting the Office Staff13

Section 2 Getting Along Well with One's Boss and Colleagues15

Section 3 Getting Some Knowledge of English Letters(1)18

Section 4 Getting Some Knowledge of Business Etiquette(1)22

Unit 3 How Does a Secretary Receive Visitors?25

Section 1 Dealing with Visitors25

Section 2 Being Courteous and Efficient28

Section 3 Getting Some Knowledge of English Letters(2)31

Section 4 Getting Some Knowledge of Business Etiquette(2)33

Unit 4 How Does a Secretary Handle Phone Calls?37

Section 1 Making and Answering Phone Calls37

Section 2 Telephoning Effectively40

Section 3 Writing a Letter of Introduction43

Section 4 Getting to Know Diplomacy(1)45

Unit 5 How Does a Secretary File Effectively?48

Section 1 Filing48

Section 2 Filing Effectively50

Section 3 Writing a Letter of Congratulation53

Section 4 Getting to Know Diplomacy(2)55

Unit 6 How Does a Secretary Deal with Meetings?57

Section 1 Taking the Minutes at a Meeting57

Section 2 Learning How to Take the Minutes59

Section 3 Writing a Letter of Invitation(1)62

Section 4 Preparing a Meeting65

Unit 7 How Does a Secretary Host the Visitors from Abroad?68

Section 1 Hosting American Visitors68

Section 2 Being Dignified and Gracious71

Section 3 Writing a Letter of Invitation(2)73

Section 4 Getting to Know Christianity(1)76

Unit 8 How Does a Secretary Deal with Speeches?79

Section 1 Interpreting at a Banquet79

Section 2 Getting Some Knowledge of Speeches81

Section 3 Writing Ceremonial Speeches(1)84

Section 4 Getting to Know Christianity(2)87

Unit 9 How Does a Secretary Make Arrangements for Business?91

Section 1 Making an Itinerary91

Section 2 Planning Effectively94

Section 3 Writing Ceremonial Speeches(2)97

Section 4 Getting to Know Islam(1)99

Unit 10 How Does a Secretary Make Reservations?102

Section 1 Booking Airline Tickets102

Section 2 Booking Effectively104

Section 3 Writing Memos107

Section 4 Getting to Know islam(2)109

Unit 11 How Does a Secretary Become an Efficient Guide?113

Section 1 Visiting the Great Wall113

Section 2 Being a Good Guide116

Section 3 Learning How to Make an Agenda118

Section 4 Getting to Know Buddhism121

Unit 12 How Does a Secretary Interpret in Negotiations?124

Section 1 Acting as an Interpreter in Negotiations124

Section 2 Interpreting Effectively128

Section 3 Writing a Letter of Condolence131

Section 4 Speaking English with Correct Pronunciation and Intonation(1)133

Unit 13 How Does a Secretary Deal with a Business Contract?135

Section 1 Talking About a contract Draft135

Section 2 Getting Some Knowledge of a Business Contract137

Section 3 Learning How to Draft a Business Contract140

Section 4 Speaking English with Correct Pronunciation and Intonation(2)145

Unit 14 How Does a Secretary Guide the Guests to Go Shopping in China?149

Section 1 Purchasing149

Section 2 Being Jack of All Trades and Master of None151

Section 3 Writing a Letter of Thanks(1)154

Section 4 Being a Cailigrapher of English Handwriting156

Unit 15 How Does a Secretary Say Goodbye Impressively?161

Section 1 Seeing the Guests off at the Airport161

Section 2 Saying Goodbye Impressively163

Section 3 Writing a Letter of Thanks(2)165

Section 4 Getting More Information About a Secretary168

附录一：名言、古训171

附录二：常用缩略词对照表173

附录三：主要参考文献176