酒店英语PDF|Epub|txt|kindle电子书版本网盘下载

酒店英语PDF格式电子书版下载

注意：本站所有压缩包均有解压码： 点击下载压缩包解压工具

Chapter Ⅰ An Overview of Hospitality Industry1

Preamble1

Lead-in Activity1

Practical Practice2

Activities14

Chapter Ⅱ Front Office and Its Sections17

Lesson One An Introduction to the Front Office 第一课 前厅简介17

Preamble17

Lead-in Activity18

Practical Practice18

Activities21

Etiquette Tips for Daily Life22

Lesson Two Room Reservations 第二课 预订服务24

Preamble24

Lead-in Activity24

Practical Practice25

Situational Conversations28

Useful Expressions33

Activities34

Etiquette Tips for Daily Life36

Lesson Three Bell Service 第三课 应接服务38

Preamble38

Lead-in Activity38

Practical Practice38

Situational Conversations40

Useful Expressions42

Activities43

Etiquette Tips for Daily Life45

Lesson Four Concierge Service 第四课 礼宾服务46

Preamble46

Lead-in Activity46

Practical Practice46

Situational Conversations49

Useful Expressions52

Activities54

Etiquette Tips for Daily Life55

Lesson Five Check in 第五课 登记入住服务56

Preamble56

Lead-in Activity56

Practical Practice57

Situational Conversations60

Useful Expressions64

Activities65

Etiquette Tips for Daily Life68

Lesson Six Telephone Service 第六课 电话服务71

Preamble71

Lead-in Activity71

Practical Practice72

Situational Conversations75

Useful Expressions78

Activities80

Etiquette Tips for Daily Life81

Lesson Seven Business Center 第七课 商务中心服务83

Preamble83

Lead-in Activity83

Practical Practice83

Situational Conversations86

Useful Expressions88

Activities89

Etiquette Tips for Daily Life91

Lesson Eight Cashier's Service 第八课 收银服务93

Preamble93

Lead-in Activity93

Practical Practice93

Situational Conversation98

Activities100

Etiquette Tips for Daily Life102

Chapter Ⅲ The Housekeeping Department and Its Sections103

Lesson One An Introduction to the Housekeeping Department 第一课 客房简介103

Preamble103

Lead-in Activity104

Practical Practice104

Activities108

Etiquette Tips for Daily Life110

Lesson Two Regular Services 第二课 常规服务111

Preamble111

Lead-in Activity111

Practical Practice112

Situational Conversations114

Useful Expressions118

Activities119

Etiquette Tips for Daily Life121

Lesson Three Laundry Service 第三课 洗衣服务123

Preamble123

Lead-in Activity123

Practical Practice124

Situational Conversations126

Useful Expressions130

Activities131

Etiquette Tips for Daily Life133

Lesson Four Personalized Housekeeping Service 第四课 客房个性化服务135

Preamble135

Lead-in Activity135

Practical Practice136

Situational Conversations138

Useful Expressions141

Activities142

Etiquette Tips for Daily Life144

Lesson Five Dealing with Emergencies 第五课 处理特殊情况145

Preamble145

Lead-in Activity145

Practical Practice146

Situational Conversations148

Useful Expressions151

Activities151

Etiquette Tips for Daily Life153

Chapter Ⅳ Food and Beverage Department155

Lesson One About the Food＆Beverage 第一课 餐饮部简介155

Preamble155

Lead-in Activity156

Practical Practice156

Activities159

Etiquette Tips for Daily Life161

Lesson Two Taking Restaurant Reservations 第二课 餐饮预订服务162

Preamble162

Lead-in Activity162

Practical Practice163

Situational Conversations164

Useful Expressions168

Activities169

Etiquette Tips for Daily Life171

Lesson Three Hosting 第三课 迎宾服务172

Preamble172

Lead-in Activity172

Practical Practice172

Situational Conversations175

Useful Expressions176

Activities177

Etiquette Tips for Daily Life179

Lesson Four Taking Orders 第四课 点菜服务181

Preamble181

Lead-in Activity181

Practical Practice182

Situational Conversations185

Useful Expressions187

Activities189

Etiquette Tips for Daily Life190

Lesson Five Serving Dishes 第五课 上菜服务192

Preamble192

Lead-in Activity192

Practical Practice192

Situational Conversations195

Useful Expressions199

Activities200

Etiquette Tips for Daily Life201

Lesson Six Bar Service 第六课 酒吧服务203

Preamble203

Lead-in Activity203

Practical Practice204

Situational Conversations206

Useful Expressions209

Activities210

Etiquette Tips for Daily Life211

Lesson Seven Room Service 第七课 客房送餐服务213

Preamble213

Lead-in Activity213

Practical Practice214

Situational Conversations216

Useful Expressions219

Activities220

Etiquette Tips for Daily Life221

Lesson Eight Paying the Bill 第八课 结账服务223

Preamble223

Lead-in Activity223

Practical Practice223

Situational Conversations225

Useful Expressions227

Activities228

Etiquette Tips for Daily Life230

Chapter Ⅴ Health and the Recreation Club231

Lesson One About the Health＆the Recreation Club 第一课 康乐部简介231

Preamble231

Lead-in Activity232

Practical Practice232

Activities236

Etiquette Tips for Daily Life237

Lesson Two Beauty Salon 第二课 美容美发服务238

Preamble238

Lead-in Activity238

Practical Practice239

Situational Conversations240

Useful Expressions244

Activities244

Etiquette Tips for Daily Life246

Lesson Three Gym 第三课 健身馆247

Preamble247

Lead-in Activity247

Practical Practice248

Situational Conversations250

Useful Expressions253

Activities254

Etiquette Tips for Daily Life255

Lesson Four Sauna Bath and Spa 第四课 桑拿与水疗257

Preamble257

Lead-in Activity257

Practical Practice258

Situational Conversations259

Useful Expressions261

Activities262

Etiquette Tips for Daily Life263

Lesson Five Swimming Golf and Karaoke 第五课 游泳、高尔夫和卡拉OK服务265

Preamble265

Lead-in Activity265

Practical Practice266

Situational Conversations268

Useful Expressions271

Activities272

Etiquette Tips for Daily Life275

Chapter Ⅵ 　Other Services in the Hotel277

Lesson One Dealing With Complaints　第一课　处理投诉277

Preamble277

Lead-in Activity277

Practical Practice278

Situational Conversations280

Useful Expressions285

Activities285

Etiquette Tips for Daily Life287

Lesson Two Shopping 第二课 购物服务289

Preamble289

Lead-in Activity289

Practical Practice289

Situational Conversations291

Useful Expressions294

Activities295

Etiquette Tips for Daily Life297

附录299