商务信函 英中文本PDF|Epub|txt|kindle电子书版本网盘下载

商务信函 英中文本PDF格式电子书版下载

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1．the secrets of successful letters2

planning your letter2

1．成功信函的秘诀3

设计你的信函3

creating the correct appearance6

创造一个正确的外观7

Introduction10

choosing an appropriate layout10

序言11

选择适当的版面11

picking a format16

挑选格式17

selecting your writing style18

选择书写风格19

winning tactics：a step - by - step checklist20

按部就班地检查项目列表21

2．making sales24

introducing your firm24

介绍你的公司25

2．销售25

requesting an introduction28

请求介绍29

offering new products32

提供新产品33

announcing revamped products36

宣布改进的产品37

chasing a reluctant buyer40

劝说犹豫的买主41

announcing amended trading terms42

宣布修改过的贸易条件43

explaining price rises46

解释价格上涨的原因47

acknowledging an unprocessed order50

告知已收到一个未处理的订单51

rejecting a request for a discount54

拒绝折扣的请求55

enquiring about loss of custom56

询问不再惠顾的原因57

thanking a customer for a first order62

3．caring for customers62

3．与客户打交道63

向首次定购的客户致谢63

thanking a customer for a large order66

向大量定购的客户致谢67

thanking a customer for their continued custom68

向持续定购的客户致谢69

investigating a complaint70

调查投诉71

accepting a complaint74

接受投诉75

rejecting a complaint76

拒绝投诉77

apologizing for an employee s conduct80

为雇员的行为道歉81

apologizing for unavailable goods82

为难以提供的货物致歉83

apologizing for delayed goods86

为延期的货物致歉87

apologizing for the wrong goods being sent88

为误发送的货物致歉89

apologizing for damaged goods being sent92

为送出的损坏产品致歉93

chasing a customer who has closed their account94

劝说已结清户头的客户95

4．handling purchases100

enquiring about products and services100

询问产品和服务101

4．处理采购101

accepting a quotation104

接受报价105

rejecting a quotation108

拒绝报价单109

asking for a discount110

要求折扣111

requesting credit facilities112

要求信用透支113

accepting a delayed delivery114

接受延期的交货115

rejecting a delayed delivery118

拒绝延期的交货119

complaining about damaged goods120

投诉遭损坏的货物121

complaining about faulty goods124

投诉缺陷产品125

complimenting a supplier126

称赞供应商127

criticising a supplier130

批评供应商131

asking for an increased credit limit132

请求增加信用额度133

requesting extended credit facilities136

要求延展信用透支137

5．managing accounts140

refusing credit facilities140

拒绝信用透支141

5．管理帐户141

rejecting a request for an increased credit limit144

拒绝增加信用额度的请求145

requesting a reduction of an account balance146

要求减少帐户上的欠款147

chasing an overdue payment，first letter150

追索延误的付款，首封信函151

chasing an overdue payment，second letter152

追索延误的付款，第二封信函153

chasing an overdue payment，third letter154

追索延误的付款，第三封信函155

notifying a customer of legal action156

通知客户你已采取法律行为157

notifying a customer of a suspended account158

通知客户暂停帐户159

notifying a customer of withdrawn credit facilities164

通知客户撤销信用透支165

providing a customer reference166

提供客户的资信证明167

accepting a delayed payments proposal170

接受延期付款的请求171

rejecting a delayed payments proposal172

拒绝延期支付的请求173

apologising for an accounts error176

对帐目错误致歉177

6．dealing with staff180

rejecting a job applicant180

拒绝职位申请人181

6．与员工相处181

inviting an applicant to a selection interview184

邀请申请人面试185

requesting a reference186

请求推荐187

rejecting a job candidate190

拒绝职位候选人191

making an offer of employment192

录用193

notifying changes in terms of employment198

通知雇用条款的变化199

complimenting an employee200

表扬雇员201

thanking an employee202

感谢雇员203

encouraging staff to do better204

鼓励员工做得更好205

first written warning about dismissal208

首封警告解雇的信函209

second written warning about dismissal212

第二封警告解雇的信函213

terminating employment，with notice214

通知终止雇用215

terminating employment，with immediate effect218

立即终止雇用219

terminating employment after a trial period220

在试用期后终止雇用221

notifying an employee of redundancy224

通知裁员225

providing a reference about an employee228

为雇员提供推荐229

applying for a job232

7．attending to personal matters232

7．处理私人事件233

申请工作233

accepting a job offer238

接受录用239

rejecting a job offer240

拒绝被录用241

asking for a meeting242

请求见面243

rejecting a request to meet246

拒绝会面的请求247

postponing a meeting248

推迟会见249

introducing an associate250

介绍合伙人251

thanking someone for an introduction254

感谢某人的介绍255

congratulating someone on an award256

祝贺某人受到嘉奖257

thanking someone for an award258

感谢受到嘉奖259

thanking someone for a present260

感谢某人的礼物261

congratulating someone on the birth of their baby262

祝贺得子的人263

congratulating someone on their promotion266

祝贺提升的人267

congratulating someone on their retirement268

祝贺退休的人269

sympathising about a business failure272

慰问破产的人273

sympathising about illness274

慰问患病的人275

sympathising about hospitalisation276

慰问住院的人277

sympathising about redundancy280

慰问被裁减的人281

offering condolences on a death282

对某人的去世表示哀悼283

requesting a donation286

8．writing miscellaneous letters286

8．书写各式信函287

请求捐助287

thanking someone for a donation292

感谢某人的捐助293

refusing a charitable request294

拒绝慈善损助请求295

asking a favour296

请求帮助297

offering a favour298

提供帮助299

reminding someone of an unfulfilled promise300

提醒某人未履行的承诺301

reminding someone of an unfulfilled obligation304

提醒某人未履行的约定305